Terms & Conditions

Comprehensive Contact Details

• Legal Entity: Valoris Pay Limited

• Designated Data Protection Officer: Maxime GUIBERT

• Email: support@valorispay.com

• Mailing Address: 1 Viaduct Garden, Legacy Building, SW117AY, London, United Kingdom

• Telephone: +44 20 4571 0847

We strongly encourage direct communication with us regarding your privacy concerns before resorting to external authorities. However, you retain the right to contact the Information Commissioner's Office (ICO), the UK's authoritative body for data protection matters, should you deem it necessary.

Statement Updates and Personal Responsibility

Revision Log: This statement was last revised on 01/05/2024. Keeping your personal data accurate and current is essential for effective communication and service delivery. We request that you promptly inform us of any changes in your personal data during your relationship with us.

 

External Links and Third-Party Websites

Our website, as part of its service offering, may include hyperlinks to external websites, third-party applications, and plugins for your convenience and to provide additional information. We do not exert control over the privacy practices of these external sites and entities and are therefore not accountable for their privacy statements or practices. Upon leaving our website, it is advisable to review the privacy policies of each external website you visit.

 

Data Categories and Types

In our data processing activities, we handle a diverse range of personal data types, which includes, but is not limited to, the following:

• Identity Data: Including names, titles, birth dates, and gender.

• Contact Data: Such as home addresses, email addresses, and telephone numbers.

• Financial Data: Covering bank account and payment card details.

• Transaction Data: Detailing the interactions and transactions you have with us.

• Technical and Usage Data: Information about how you interact with our website, including technical details, browser information, and usage patterns.

• Marketing and Communications Data: Your preferences in receiving marketing materials from us and your communication preferences.

• Special Category Data: We typically do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health information, or sexual orientation) unless it’s required by law or with your explicit consent.

 

Methods of Data Collection

We employ various methods for data collection, tailored to ensure the security and accuracy of the information:

• Direct Interactions: Where you provide us with your personal data via forms, correspondence, phone calls, or other direct methods of communication.

• Automated Interactions: As you navigate our website, we may automatically collect data about your equipment, browsing actions, and preferences using cookies, server logs, and other similar technologies.

• Third-Party Sources: We may receive personal data about you from various third parties and public sources in compliance with privacy regulations.

 

Data Utilization Principles

Our commitment to lawful, fair, and transparent data processing guides the utilization of your personal data. The primary circumstances under which we use your data include contractual necessities, our legitimate interests not overridden by your rights, and compliance with legal and regulatory obligations. Detailed information on our specific processing activities, legal bases, and the determination of our legitimate interests is available upon request.

International Data Transfer Safeguards

When transferring personal data internationally, Valoris Pay Limited ensures that a similar degree of protection is provided by implementing appropriate safeguards. These include transferring data to countries with recognized adequate levels of data protection, using contracts approved in the UK that offer personal data the same protection it has domestically, or relying on other legally recognized mechanisms to ensure the security and integrity of the data.

 

Robust Data Security Measures

Valoris Pay Limited has established comprehensive security measures to prevent your personal data from being accidentally lost, accessed or used in unauthorized ways, altered, or disclosed. Access to your personal data is confined to those employees, agents, contractors, and other third parties who have a legitimate business need. They are bound by confidentiality obligations and may only process your personal data on our instructions.

 

Data Retention Protocol

Our data retention policy reflects the necessity to retain personal data for as long as required to fulfill the purposes we collected it for, including for the satisfaction of any legal, accounting, or reporting obligations. To determine the appropriate retention period, we consider factors such as the nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data and whether these purposes can be achieved through other means, along with applicable legal requirements.

 

Your Rights and Freedoms

As a data subject, you are granted several rights under data protection laws in relation to your personal data. These rights include, but are not limited to, the right to request access, correction, erasure, and restriction of processing of your personal data, as well as the right to object to processing, the right to data portability, and the right to withdraw consent.

To learn more about these rights, or if you wish to exercise any of them, please contact us using the contact details provided above.

 

Exercising Your Rights and Responding to Requests

• No Fee Required: In most cases, you will not be charged a fee to exercise your rights regarding your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

• Information We May Need: To confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights), we may need to request specific information from you as a security measure. This is also necessary to prevent personal data from being disclosed to anyone who does not have the right to receive it.

• Response Time: We endeavor to respond to all legitimate requests within one month. In cases where your request is particularly complex or you have made multiple requests, it may take us longer than a month. We will notify you in such instances and keep you updated on the progress.

 

Glossary and Detailed Explanations

To ensure clarity and comprehension of this privacy statement, a glossary and detailed explanations of key terms and concepts are provided:

• Legitimate Interests: This refers to the interests of Valoris Pay Limited in conducting and managing our business operations to provide you with the best possible service and experience. Our legitimate interests are carefully balanced against your interests and fundamental rights. For specific activities where legitimate interests are the basis for processing, we undertake a thorough assessment to ensure that our interests are not overridden by your rights and freedoms. You can request more information about how we balance these interests by contacting us.

• Performance of Contract: This involves processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.

• Complying with Legal Obligations: Refers to processing your personal data where it is necessary for compliance with a legal or regulatory obligation that Valoris Pay Limited is subject to.

• Special Categories of Personal Data: This includes more sensitive personal data, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for uniquely identifying a person, data concerning health, or data concerning a person's sex life or sexual orientation.

 

Your Rights in Detail:

• Access: You have the right to request a copy of the personal data we hold about you, often known as a “data subject access request.” This allows you to receive a copy of the personal data we hold about you and to verify that we are processing it lawfully.

• Correction: You have the right to request that any incomplete or inaccurate data we hold about you is corrected. We may need to verify the accuracy of the new data you provide to us.

• Erasure: Also known as the “right to be forgotten,” this allows you to request the deletion or removal of personal data where there is no compelling reason for its continued processing. This right is not absolute and only applies in certain circumstances.

• Objection: You have the right to object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. This also applies where we are processing your personal data