Privacy Policy

Legal introduction

Welcome to Valoris Pay’s comprehensive Privacy Notice. We, at Valoris Pay, prioritize your privacy and are dedicated to safeguarding and responsibly managing your personal data. This notice elaborates on how we treat your personal data when you browse our website, engage with our services, and informs you about your rights in privacy and the protective measures under the law.

Important Information and Who We Are

Purpose of This Privacy Notice: This document is crafted to enlighten you on how Valoris Pay collects, processes, handles, and respects your personal data, whether it is provided by you, gathered through your engagement with our website [insert website link], or sourced from third parties. We emphasize that our services and website are not tailored for children, and we consciously avoid collecting data about children.

It is imperative that you peruse this notice alongside any other privacy or processing notices we may issue on specific occasions when collecting or processing personal data, to understand our methodologies fully. This notice supplements, rather than overrides, other notices.

Controller: Valoris Pay holds the position of controller and guardian of your personal data. Should you have any inquiries or need to exercise your legal rights regarding this privacy notice, our data protection lead is at your service with the contact details mentioned below.

Detailed Contact Information

Legal Entity: Valoris Pay Limited

Data Protection Lead: Maxime GUIBERT

Email Address: support@valorispay.com

Postal Address: 1 Viaduct garden, Legacy Building, SW117AY, London, UK

Phone Number: +44 20 4571 0847

Your Rights and Complaints: You always have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's authority for data protection issues (www.ico.org.uk). However, we value the opportunity to address your concerns directly, so we encourage reaching out to us first.

Updates to the Privacy Notice and Your Responsibilities

Last Update: 01/05/2024

It’s crucial for the efficacy of our interactions that any changes in your personal data are communicated to us, ensuring our records remain accurate and current.

External Links

Our website may feature links to external sites, plug-ins, and applications for your convenience and information. We exercise no control over these external entities and are not responsible for their privacy protocols. We advise reviewing the privacy notices of any external websites you visit through our platform.

Categories of Data We Collect

We handle various types of personal data, which include but are not limited to:

Identity Data: Names, titles, dates of birth, gender.
Contact Data: Residential addresses, email addresses, phone numbers.
Financial Data: Bank account and payment details.
Transaction Data: Details of payments and other transactions with us.
Usage Data: Information on how you use our website and services.
Marketing and Communications Data: Your preferences in receiving marketing material from us and communication preferences.

We firmly avoid collecting special categories of personal data concerning race, religion, sexual orientation, political opinions, health, or biometric data, as well as information about criminal convictions and offences.

Data Collection Methodologies

We accumulate data through various channels

Direct interactions with you via forms, correspondence, or other direct communications.
Automated technologies that collect data about your interactions with our website.
Third parties or publicly available sources, adhering to data protection and privacy laws.

Utilization of Your Personal Data

We utilize your personal data in strict compliance with the law. The primary uses include contract performance, catering to our legitimate interests without impinging on your rights, and adhering to legal or regulatory obligations.

For a comprehensive list of how we use your data, including the legal bases and our legitimate interests, please contact us.

International Data Transfers

We are mindful of the need for protection when transferring your personal data outside the UK. We adhere to stringent safeguards, including transferring data to countries with adequate protection measures, using contracts approved for use in the UK, or other legally recognized mechanisms.

Robust Data Security Measures

We have implemented effective security systems to prevent accidental loss, unauthorized access, alteration, or disclosure of your personal data. Access to your data is restricted to those who require it for professional purposes, under strict confidentiality.

Data Retention Policies

Your personal data is retained only as long as necessary for the purposes it was collected, including meeting legal, accounting, or reporting requirements. The criteria for determining retention periods include the nature of the data, potential risks from unauthorized use or disclosure, processing purposes, and legal requirements.

Your Rights Over Your Personal Data

You have several rights concerning your personal data, such as access, correction, erasure, objection to processing, restriction of processing, data portability, and withdrawal of consent.

To exercise these rights or for more details, please contact us.

No Fee for Access

Generally, you will not be charged for accessing your personal data or exercising your other rights. However, we may charge a reasonable fee or refuse compliance for requests that are unfounded, repetitive, or excessive.

Requesting Information from You

To confirm your identity and ensure the rightful access to your data, we may request specific information from you as a security measure. This also helps us to expedite our response to your requests.

Response Timeliness

We aim to respond to all legitimate requests within a month. More complex or multiple requests might take longer, but we will notify and update you in such cases.

Glossary and Further Information

Legitimate Interests: These are our business interests in conducting and managing our operations to provide you with the best service and secure experience. We balance these interests against your rights before processing your personal data.

Performance of Contract: This means processing data necessary to perform a contract you are a party to or to take steps at your request before entering into a contract.

Complying with Legal Obligations: Processing data where it’s necessary for compliance with a legal obligation.

Understanding Your Rights

Your rights include:

Access: Obtain a copy of the personal data we hold about you.
Correction: Request correction of incomplete or inaccurate data we hold.
Erasure: Ask us to delete or remove personal data where there’s no valid reason for us to continue processing it.
Objection: Object to processing based on our legitimate interests, direct marketing, or for statistical purposes.
Restriction: Request the suspension of processing your personal data.
Transfer: Request the transfer of your personal data to you or a third party.
Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

For further information on these rights, please contact us using the details provided above.